“The combination of Eptica and multimedia answers is putting the customer in the driving seat and enabling them to solve their queries quickly, at their own convenience.”
Patricia Hamed, Manager of Customer Communications Centre, Panasonic UK
“Due to Eptica we’ve reduced inbound emails by half. Our agents are consequently able to spend more time helping customers pick the best holiday option for them which in turn has increased our sales conversion rates by 5%.”
Sean Power
Sales Manager
Haven Holidays
"Eptica enables Ageas to operate the highest quality customer service model at the lowest operating cost, through better management of client contact and staff workload."
Ray Westwick
Head of Call Centre
UK AIS
+44 (0)118 949 7072
Find out how we can help you to optimise your multichannel customer service.
Customer Service Trends for 2012
Thursday - 26th January 2012
11.00 - 11.30am
Register for the Customer Service Trends Webcast
How AirAsia Reached New Heights For Travel Customer Service
Thursday - 16th February 2012
3.00pm GMT / 10.00am EST
Register for the AirAsia Case Study Webcast
The Eptica Multichannel Customer Service Study 2011
A study of how 100 leading UK online brands deliver customer service accross their web and email channels.
Web Customer Service Guide
Best Practice Guide
This guide takes you on a tour of the ‘must have’ features for successful Web Self service.
