Events -

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17 March 2010: Webinar: Online Customer Service for Retail

10 February 2010: Out with Outlook: In with Painless Email Management!

30 September 2009: Out with Outlook: In with Painless Email Management!

9 July 2009: Customer Service Strategies for Insurers, Aggregators and Brokers

6 May 2009: Optimising Outsourced Email Management: how Hotels.com manage, route, track and answer emails from 32 websites in 9 languages

6 April 2009: First Contact Resolution: How Successful Contact Centres Get It Right

13 March 2009: Register Now! Learn How Email Managment Can Cut Call Centre Costs and Sick Days

2 March 2009: Register Now! Learn How Britannia Hotels Use Email Management to Cut Call Centre Costs and Sick Days

10 October 2008: Eptica Online Customer Service Webinar - Automation That Customers Actually Want!

22 July 2008: Visit Eptica on Stand E5 at callcentre EXPO 2008!

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Webinar

Sharon Biltcliffe, Republic, explains how the high growth online retailer transformed its customer service

September 9th, 1.00-1.30pm
Click here to register

Contact Us

Email us here »
Call: +44 (0)118 949 7072 to find out how we can help you.

Downloads

IDC white paper
Web self-service and email management: A winning combination

Download white paper »

Fortis Case Study

Discover how Fortis reduced inbound calls and enquiry handling time by 50% with Eptica Email Management

Click here for your copy

Benefits

Increase online conversions
Reduce repeat emails by 25%
Reduce email handling time by 50%
Improve first contact resolution
Reduce email volumes through online self-service
Improve customer service quality and efficiency