Press Clippings -

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24 September 2008: Confused.com implements email system

18 September 2008: Confused.com Clear About The Benefits Of Using Eptica Email Management

17 September 2008: Confused.com boosts email marketing strategy

12 September 2008: Confused.com has implemented new intelligent email management software from Eptica

10 September 2008: Confused.com automates email handling

10 September 2008: Confused.com automates email handling

10 September 2008: Confused.com sets gold standard for email

10 September 2008: Confused.com clear about the benefits of using Eptica email management

10 September 2008: Confused.com Clear About The Benefits Of Using Eptica Email Management

25 August 2008: South East Water chooses Eptica to manage online customer service and meet industry regulations

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Webinar

Sharon Biltcliffe, Republic, explains how the high growth online retailer transformed its customer service

September 9th, 1.00-1.30pm
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Downloads

IDC white paper
Web self-service and email management: A winning combination

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Fortis Case Study

Discover how Fortis reduced inbound calls and enquiry handling time by 50% with Eptica Email Management

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Benefits

Increase online conversions
Reduce repeat emails by 25%
Reduce email handling time by 50%
Improve first contact resolution
Reduce email volumes through online self-service
Improve customer service quality and efficiency