Confused.com and Eptica shortlisted for Financial Sector Technology award, Best use of IT in Insurance:

Using online customer service technology from Eptica has enabled Confused.com, to manage a significant increase in transactions, drive down costs and increase the quality and speed of customer response. A 50 per cent increase in quotations has been achieved, raising the opportunities for profits as the site receives a fee for each completed transaction from its 100 insurance partners.






Eptica has once again been placed on the Deloitte Technology Fast 500 EMEA 2008, a ranking of the 500 fastest growing technology companies in EMEA. Rankings are based on percentage revenue growth over five years.

This is Eptica’s second consecutive appearance in the Fast 500 and shows Eptica as one of only two software companies in the Multichannel and Online Customer Interaction category. Eptica is regarded as demonstrating continuous growth and European dimension, growing by more than 440 percent during this period.






Deloitte Eptica ranked on the 2007 Deloitte Technology Fast 500 EMEA

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Sharon Biltcliffe, Republic, explains how the high growth online retailer transformed its customer service

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Downloads

IDC white paper
Web self-service and email management: A winning combination

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Fortis Case Study

Discover how Fortis reduced inbound calls and enquiry handling time by 50% with Eptica Email Management

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Benefits

  • Increase online conversions
  • Reduce repeat emails by 25%
  • Reduce email handling time by 50%
  • Improve first contact resolution
  • Reduce email volumes through online self-service
  • Improve customer service quality and efficiency