How we can help you

Eptica is the leading European multilingual solution for Customer Interaction Management including Web Self-service, Social Customer Service, Email Management, Chat, Fax-Letter- SMS and Knowledge management for Customer Service.

Eptica’s Web Customer Service Software will enable you to deliver improved quality of service, increased sales and dramatic cost savings by answering every customer enquiry more effectively.

“The combination of Eptica and multimedia answers is putting the customer in the driving seat and enabling them to solve their queries quickly, at their own convenience.”

Patricia Hamed, Manager of Customer Communications Centre, Panasonic UK

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“Thanks to Eptica we can now save the lives of more animals at risk than ever before. It’s as simple as that!.”

Veronica Morrison
Information and Advice Manager
RSPCA

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"Eptica enables Ageas to operate the highest quality customer service model at the lowest operating cost, through better management of client contact and staff workload."

Ray Westwick
Head of Call Centre
UK AIS

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Contact Us

+44 (0)118 949 7072

Find out how we can help you to optimise your multichannel customer service.

Demo Request
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New Whitepaper & Webcast

NEW Whitepaper:
Taming the beast: How to make your Social Customer Service a Success

Find out how to extend your customer service to manage social media in a cost effective way.

Download Whitepaper »


View Now Webcast:
‘How to Future Proof your Customer Service’ to support eCommerce, Social and Mobile Commerce

View now »

Downloads

The Eptica Multichannel Customer Service Study 2011

A study of how 100 leading UK online brands deliver customer service accross their web and email channels.

Download Study »

Best Practice Guide: Web Customer Service

This guide takes you on a tour of the ‘must have’ features for successful Web Self service.

Download Guide »