Welcome to Eptica Multi Channel Customer Service Software. Web Self-service, Email Response Management, Live Chat and Customer Service Knowledgebase.

Registration: Customer Service Excellence Round Table

Roberta Galazzo — 2009-05-07T12:41:50Z

Terms

Roberta Galazzo — 2009-04-09T12:23:58Z

Terms

This is a website of Eptica UK Ltd (Company Number 5660648) (a company registered in England and Wales) whose registered office is at 200 Brooke Drive, Reading, Berkshire United Kingdom RG2 6UB. By accessing or using our website you acknowledge that you understand these terms and agree to be bound by them. If you do not wish to be bound by our terms, then you may not use or access our website.

The Content and design of this website is protected by copyright (and/or other intellectual property rights) either owned by Eptica or used under license from third party copyright owners. The Content contains the trade marks, and logos of Eptica. You may print pages and download reports and pdf documents for your personal use but no part of this website may be reproduced or transmitted for any other purpose. Any other usage may infringe such intellectual property rights. You are not permitted to remove or tamper with the Content of this website, or any part of it. Eptica reserves its right to take such action as it thinks fit in these circumstances.

Website availability:

We will try to make our website available at all times, however, we cannot agree that our site will operate continuously, and without interruptions or be error free. As such we can not accept liability for its unavailability. Clients and other persons must not interfere with the working of our site and in particular, you must not attempt to circumvent security, hack, or otherwise disrupt our systems.

Website updates:

We reserve the right to make changes and corrections, or update the website information, including your access to it. Unless stated to the contrary any new content and features shall be subject to these terms and conditions.

Linked sites:

When you enter an independent third party website from our pages, we would like to clarify that we have no control over the content or availability of that website. We also would like to confirm that the link does not mean that we endorse or accept responsibility for the content and we shall not be held responsible for any loss or damage caused to you. Any concerns regarding a website should be directed to its own web master or customer services department.

Complaints procedure:

We take all customer complaints very seriously. In the event of dissatisfaction please contact us at info.en@eptica.com

Date of issue:

This statement was posted to our website on April 8, 2009. The policy will be in full effect until such time as it is replaced.

Contact Us:

If you have any questions relating to our Terms and Conditions please contact us at info.en@eptica.com

Book a demonstration

webmaster — 2009-02-28T22:35:00Z

4. WorldWide

webmaster — 2009-02-23T23:17:07Z

Eptica Worldwide

Please find your nearest location here:

Europe - UK

Eptica UK Ltd
200 Brook Drive
Reading, Berkshire
UNITED KINGDOM
RG2 6UB
Tel: + 44 (0)118 949 7072 Fax: + 44 (0)118 949 7073
Email us here

Europe - France

Eptica SA
95 bis rue de Bellevue
92100 Boulogne-Billancourt
FRANCE
Tel:+ 33 (0)1 47 12 68 88 Fax:+ 33 (0)1 47 12 68 89
Contactez nous

Europe - Spain

Eptica España
Camino Cerro de los Gamos, 1, Edif. 1
28224, Pozuelo de Alarcón,
Madrid
ESPAÑA
Tel: +34 91 790 11 66 Fax: +34 91 790 11 12
Contacte con Eptica Online

North America - Canada

Eptica Ottawa
140 Montauk Private,
Ottawa, H2C 2B4
Canada
Tel: 613 228 1326
Mob.: 613 407 6887 Fax: 613 228 1326
Contact us in North America

North America - USA

Eptica New York
59 Franklin Street, suite 306
New York, NY10013
USA
Mob.: 613 407 6887
Contact us in North America

South America - Brazil

Altran
Alameda Rio Negro, 585 – 4º andar - Bloco C
Alphaville - Barueri/SP -
Brasil
http://www.altran.com.br
Contact us in Brazil

Asia Pacific - Singapour

Eptica Singapour
44B Club Street, (3rd Floor)
Singapore, 069421

Mob.: + 65 96834923 Fax: + 65 62211427
Email us here
Contact us in Singapore

Asia Pacific - Korea

BISPRO Consulting Co. Ltd
#DongGoong-Town 5F
91-2, Cheongdam-Dong
GangNam-Gu
Seoul
Korea
http://www.bispro.co.kr
Contact us in Korea

Asia Pacific - China

Asia Pacific - Hong Kong

3. Careers

webmaster — 2009-02-23T23:16:42Z

Careers

Looking for new challenges and opportunities?

Come and join a fast-growing software company where your talent and commitment will be recognized at its true value. We're constantly on the lookout for outgoing and highly motivated individuals who would like to benefit from working in a dynamic and international team environment.

Whether you are from a marketing, sales or engineering background, we stress technical excellence, good client interaction skills and teamwork. Experience in the software industry is a must.

The right candidates will be rewarded with competitive salaries and benefits, as well as exciting opportunities for professional development.

To apply for the following positions:

- Sales Account Executive
- Sales Assistant
- Pre or Post-Sales Consultants
- Project Manager
- Software Engineer
- Marketing Assistant
- Trainees

To apply for one of these jobs, please contact us!

2. Team

webmaster — 2009-02-23T23:15:12Z

Team

Olivier Njamfa - President & CEO

Olivier Njamfa, President and CEO of Eptica, co-founded the company in 2001 with Thierry Gandilhon. Previously, he was Vice-President and Chief Operating Officer of Com6, a leading European e-CRM software company. From 1999 through to 2001, Mr. Njamfa managed the International Indirect Operations of Showcase, a leading software provider of Business Intelligence and Datamining solutions. From 1995 through to 1999, Mr. Njamfa was first Director of the Finance and Banking Department of Comshare (provider of Business Intelligence and Analytical Application) and then moved on to becoming the Managing Director of their French subsidiary. Between 1987 and 1995, Mr. Njamfa served as Sales Manager and then as Regional Director of Saari, the French leader in accounting software. Olivier Njamfa is a graduate of ESC Rouen, and holds an MBA from the ESCP in Paris, France.

Thierry Gandilhon - Vice President & CTO

Thierry Gandilhon, Vice President & CTO of Eptica co-founded the company in 2001 with Olivier Njamfa. From 1998 through to 2001, Mr. Gandilhon was R&D Vice President of MATRAnet, a software company specialized in providing secured e-commerce solutions. From 1995 through to 1998, Mr. Gandilhon was R&D Vice President of Step One, a French start-up. As R&D Director of Business Objects from 1990 through to 1995, Mr. Gandilhon was responsible for setting-up and developing the R&D Department. From 1986 through to 1990, Mr. Gandilhon was Project Manager of Bull after starting his career as an Object Oriented & Logic Programming Research Engineer. Mr.Gandilhon holds a DEA (Post Graduate course) from University PARIS VII.

1. Company

webmaster — 2009-02-23T23:12:58Z

Company

Created in 2001 as a spin-out of EADS, the manufacturer of Airbus, Eptica is a leading provider of online customer service software. Our belief is that we are currently in a period of fundamental channel shift as more and more customers choose to engage with organisations using the internet. Eptica solutions enable these interactions to be optimised to improve both customer experience and business effectiveness.

Eptica's solutions, based on the Eptica Enterprise Suite, can be deployed either on-site or used as a service by accessing hosted applications.

Eptica has offices in the UK, France and Spain and operates worldwide through its network of partners.

Eptica has over 200 clients.